Frequently asked questions
Below we have collected the answers of the most frequently asked questions. If you still have any more unanswered questions, please contact us directly via e-mail or phone.
Where can I see how the systems work live?
To see and try raumplus products, we recommend you to visit one of our key manufacturing partners' showrooms, where you can check not only the available profiles and colour samples, but also try out raumplus systems on large doors. The complete list of our raumplus partners is available on our PARTNERS page.
Where can I find technical support?
On our website you can access all the technical information of raumplus systems, such as installation guides and drawings. If you need any further technical advice, please feel free to contact the nearest manufacturing partner or contact us directly via phone or e-mail.
I really like the pictures, but I can't decide which system would fit to my interior. Could you help me?
On the INSPIRATIONS page we have collected the possible applications and installation types, and you can also find further aspects worth taking into consideration while planning. We hope that these will help you to find the best solution. If you are still unsure, please feel free to contact one of our interior designer partners, who will be glad to serve you to find the right solution, colour and surface.
What is the role of Kamex Group Ltd. and its contractors in these projects?
For residential orders, furniture with raumplus hardware is manufactured by our contractor partners. Their activities include planning, creating visual design plans and quotation, then manufacturing and installation. They also keep in touch with customer from the beginning of the projects untill it is finished. Kamex, as the exclusive distributor of raumplus in Hungary, sells these fittings and profiles to its partners, either as a custom-made ready door assembled with panels or as custom-sized profiles prefabricated for assemle. Our colleagues have a wealth of experience and knowledge in manufacturing of framed doors, ensuring that the customer always receives a high quality, custom-made door, while our manufacturing partners can concentrate on the production of the furniture.
Who can I get a quote from?
Please feel free to contact one of our partners with your ideas, who can help you to compile the right technical solution and provide you with a complete quotation, including on-site survey, production, delivery and installation.
Where can I order the product I have chosen?
If you have already decided that you want a raumplus system in your home, please feel free to place an order at one of our manufacturing partners who can answer any of your questions you may have and help you from site survey to installation.
Is the full range of raumplus’s products available in your offer?
We are constantly expanding our product range with additional systems and colours available at the manufacturer upon customer feedbacks. If you require any additional raumplus system, please let us know via our contact details.
Can I order a customised colour for profiles?
We have all the standard colour, what is available in the manufacturer’s sortiment. If you desire a different colour, please let us know and we will contact the manufacturer about the possibilities.
What guarantee do you provide?
In case of profiles and fittings the manufacturer provides 10 year of warranty. Please keep in mind, that the manufacturer's warranty does not cover the use of inappropriate materials, or types of installation and application methods other than specified in the installation instructions, or improper use. We cannot be held liable for any damage or loss resulting from these.
Can I order a catalogue?
The Inspiration catalogue and our technical guides are constantly updated and uploaded to our website, and the current versions can be downloaded in PDF format.
I would like to order custom-made furniture.
In case of ordering a custom-made furniture, please contact our manufacturing partners who will be glad to assist you with design, construction and installation. Please find a list of our manufacturing partners on our website.
How should I maintain raumplus sliding systems?
In case of a proper installation, raumplus systems do not require any special care or maintenance. While cleaning the aluminium profiles, we recommend you to clean the surfaces with mild soapy water and then wiping dry surfaces with a soft clothe. Please avoid acid cleaning products that can damage anodised and painted surfaces. Furthermore, take care not to scratch the aluminium profiles. In the case of wardrobe systems, to prevent natural soiling of the bottom rail, it is sufficient to vacuum clean the bottom tracks and wipe them with a slightly damp clothe. Profiles should be cleaned by hand and please pay attention to avoid water in the bottom tracks. Sometimes, the bottom rollers get dirty or roll up a hair, in these cases you should completely remove sliding door and clean up the hardware.